Delete your FlowMoose account

This page explains how to permanently delete the account you created in the FlowMoose mobile app (published by FlowMoose, Inc.), and what happens to your information when you do. For full details on how we handle your data, see our Privacy Policy.

Delete your account in the app

The fastest way to delete your account is in the app itself:

1. Open the FlowMoose app and go to the Profile tab.
2. Under Account Settings, tap Delete Account.
3. Confirm, then enter the verification code we email you to prove it's you.

Deletion takes effect immediately and cannot be undone.

If you can't access the app

You can request deletion without the app by emailing privacy@flowmoose.com from the email address on your account with the subject "Delete my account." To protect your account, we verify requests using that email address, and we'll confirm by email once the deletion is complete.

What is deleted

When your account is deleted:

• Your login is permanently deleted from our authentication provider.
• Your email address is anonymized in our records.
• Your favorites and stored Stripe customer links are removed.

What we keep, and for how long

• Transaction records. Records of purchases, gifts, and payouts may be retained where required for legal, tax, and financial recordkeeping.
• Terms acceptance records. The record of which versions of our terms and Privacy Policy you accepted, along with the email address the record was created under, kept to demonstrate your agreement.
• Backups. Database backups are retained for about 7 days before cycling out automatically.

Delete some data without closing your account

You don't have to delete your account to exercise your privacy rights. To request deletion of specific data — for example, erasure from our audit logs — email privacy@flowmoose.com. See Your choices and rights in our Privacy Policy.

Questions

FlowMoose, Inc.
Email: privacy@flowmoose.com
Phone: (608) 960-9380