FlowMoose support

Help with the FlowMoose mobile app, published by FlowMoose, Inc.

Stuck on something in the app? The quick answers below cover the most common questions — and if yours isn't here, email support@flowmoose.com and a human will get back to you.

Getting in with a session

Open your phone's camera and scan the QR code at the business's front desk, then tap the link that pops up. That uses one of your sessions and checks you in — the front desk sees it on their screen right away. If the app says the location isn't open or no sessions are eligible, your sessions may be for a different location of the same business, or outside that session type's available hours.

Gifts and FlowCodes

Received a gift? Open the shared link on your phone, or go to Profile → Redeem Gift and enter the code (it looks like FLOW-XXXXXXXXXX). Redeeming adds the sessions to your account. If the app says the code isn't found moments after your friend bought it, give it a minute and try again. Gift codes can expire — the expiration is shown to the buyer at purchase.

Purchases and receipts

Your purchases live in each business's shop under Purchase History, including amounts, tax, how many sessions you've used, and any expiration dates. Sessions are sold by the business you buy them from, and each business sets its own policies for visits and refunds — for a question about a specific purchase, the fastest path is asking that business directly. Can't reach them, or something looks wrong with a charge? Email support@flowmoose.com and we'll help.

Your account

Sign-in codes. FlowMoose has no passwords — we email you a 6-digit code each time you sign in. Codes aren't arriving? Check spam, and make sure you typed the address you signed up with.
Change your email in Profile → Account Settings → Change Email.
Delete your account in Profile → Account Settings → Delete Account, or see the account deletion guide for the email option and details on what's removed.

Contact us

FlowMoose, Inc.
Email: support@flowmoose.com
Phone: (608) 960-9380